Sales Terms & Conditions
Last Updated: October 31, 2026
These Sales Terms & Conditions apply to all quotations, orders, and sales of products supplied by [Company Name], including oxygen chambers, red light therapy equipment, therapy robots, and related accessories.
1. Quotation Validity
All quotations issued by [Hangzhou Weiya Health Technology Co., Ltd.] are valid for 15 calendar days from the date of issue, unless otherwise stated in the quotation.
Prices, product specifications, shipping costs, and delivery schedules may be subject to change after the quotation validity period.
Any quotation extension must be confirmed in writing by both parties.
2. Payment Terms
Unless otherwise agreed in writing, the standard payment terms are:
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30% deposit upon order confirmation.
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70% balance payment before shipment.
Production will begin after receipt of the deposit and confirmation of all product specifications and customization requirements.
For customized products or special orders, additional payment arrangements may be agreed upon in writing.
All bank transfer fees and intermediary bank charges shall be borne by the buyer unless otherwise agreed.
3. Delivery and Shipping
Delivery time will be specified in the quotation or Proforma Invoice (PI).
The estimated production and delivery schedule starts after receipt of the required deposit and final confirmation of product specifications.
Shipping terms shall be agreed upon by both parties, including EXW, FOB, CIF, or DDP, where applicable, in accordance with the agreed Incoterms® 2020 rules.
The buyer is responsible for providing accurate shipping information, consignee details, and any documents or information required for customs clearance.
Any delays caused by customs inspections, shipping carriers, force majeure events, or other circumstances beyond our reasonable control will be communicated to the buyer.
4. Returns and Exchanges
All products are inspected before shipment.We will also take detailed videos and photos of the finished product for the buyer's inspection and confirmation.
Returns or exchanges must be requested in writing and approved by [Hangzhou Weiya Health Technology Co., Ltd.] before the products are returned.Due to the customized nature and large size of our products, returns or exchanges are not accepted without a valid reason if there are no quality issues.
Products that have been used, damaged due to improper handling, or modified without authorization may not be eligible for return or exchange.However, our after-sales engineers will provide technical support to help customers resolve any related issues.
Customized products are generally non-returnable and non-refundable unless they have a confirmed manufacturing defect or fail to meet the agreed specifications.5. Customization and Order Cancellation
Any customization requirements, including dimensions, appearance, voltage, frequency, pressure configuration, functions, and accessories, must be confirmed in writing before production.
Once customized production has started, the buyer may not cancel or modify the order without our written approval.
If an order is canceled after production has started, the buyer shall be responsible for reasonable costs already incurred, including materials, labor, customization, and other non-recoverable expenses.
Any refund or settlement will be assessed based on the actual production progress and costs incurred.
6. Warranty Policy
Unless otherwise specified in the quotation or sales contract, the warranty period is [24months] from the date of delivery or another mutually agreed starting date.
The warranty covers manufacturing defects and failures under normal operating conditions and in accordance with the product manual.
The warranty does not cover:Damage caused by improper installation, operation, or maintenance.
Damage caused by unauthorized modification, repair, or disassembly.
Normal wear and tear or consumable parts.
Damage caused by accidents, external impact, fire, flooding, or other external factors.
Failures caused by unstable power supply or operation outside the specified operating conditions.
Damage resulting from failure to follow the product manual or safety instructions.
Warranty services may include remote technical support, replacement of defective parts, or repair arrangements, subject to the specific issue and warranty assessment.
7. Dispute Resolution and Governing Law
Both parties shall first attempt to resolve any disputes arising from these terms or related transactions through friendly negotiation.
If the dispute cannot be resolved through negotiation, it shall be submitted to [agreed arbitration institution or competent court] in accordance with the laws of [agreed jurisdiction].
The governing law, dispute resolution venue, and language of proceedings shall be specified in the relevant sales contract or written agreement.
8. Force Majeure
Neither party shall be held responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, war, government restrictions, epidemics, transportation disruptions, or other recognized force majeure events.
The affected party shall notify the other party as soon as reasonably possible and take reasonable measures to minimize the impact.
9. Acceptance of Terms
By confirming an order, making payment, or signing the relevant sales agreement, the buyer acknowledges and agrees to these Sales Terms & Conditions, subject to any specific written agreements between the parties.